Politique d'expédition

DELIVERY METHOD AND DELIVERY TERMS

Deliveries are made primarily in collaboration with DHL, to a limited extent PostNord. Other delivery methods may be used depending on the volume and delivery address. We do not take financial responsibility for any delays caused by the shipping company.

Delivery takes place with conditions DDU, which means that no other costs, than those charged by us, will be added for you as a customer if you are in the EU. For customers outside the EU , any local customs and VAT (VAT) may apply.

Corporate customers outside Sweden but within the EU will not be charged Swedish VAT if a valid EU VAT number is stated at checkout.

Private customers in EU and Norway will be charged local VAT.

The shipping cost for an order will be charged

For land transport: A fixed fee specified in checkout depending on shipping method / country with free shipping over the amount of SEK 1000 (ca EUR 100)

For DHL Express air freight; with a cost that follows the DHL tariff.

DHL Servicepoint / DHL Parcel Connect (to any customer)

Your order will be sent to your nearest DHL Servicepoint. You will receive a notification either through an avi in ​​your mailbox or via an SMS to your mobile to pick up your package. When collecting your shipment, a valid ID document must be presented. Only one package per shipment.

DHL Paket / DHL Paket Export ( only to companies)

Your order will be sent to your company address. Upon receipt of your shipment, the carrier will request your receipt. Can be multi-package transmission

DHL Economy Select  (to any customer)

Your order will be sent to your address. Upon receipt of your shipment, the carrier will request your receipt. Can be multi-package transmission.

DHL Express Worldwide (to any customer)

Your order is sent to your address, if you are a private customer you may need to pick up at a service point. Upon receipt of your shipment, the carrier will request your receipt. Can be multi-package transmission.

PostNord MyPack (to any customer)

Your order is sent to your nearest PostNord representative. You will receive a notification either through an avi in ​​your mailbox or via an SMS to your mobile to pick up your package. When collecting your shipment, a valid ID document must be presented.

DAMAGE TO PACKAGES AND UNCOLLECTED PACKAGES

For packages that you as a customer do not redeem within 14 days and are returned to us, we charge you 400 (SEK) for administration, shipping, return shipping and handling.

PLEASE NOTE that you cannot cancel a purchase by not redeeming a package. Unredeemed packages are not covered by the right of withdrawal.

If you discover damage to the package, you must immediately, but no later than within 7 days, make a claim to the carrier.

Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the transport company's handling, you must contact them and make a claim. If any dispute with the post office or the transport company can not be resolved, please contact us.