RIGHT OF WITHDRAWAL FOR PRIVATE CONSUMERS IN THE EU
We follow the law on distance contracts within the EU. Private customers in the EU have the right to return ordered faultless goods without giving any reason.
Corporate or private customers outside the EU/EES have no right of withdrawal.
Do this (Private consumers EU/EES ONLY);
Announce the order number, name and address and what you intend to return (number and name) to the email address email@example.com as soon as possible, but no later than within fourteen (14) days of receipt of the item.
Return canceled purchase immediately to us. Make sure that your order number, name & address are in the return package so that we can see who will have a refund.
Packages and letters are sent to:
You have the right to return individual items or the entire order if you are not satisfied. Remember that the product or order, including its original packaging, must be sent back to us in salable condition. You as the customer are responsible for return shipping when invoking the right of withdrawal. Also note that you as a customer have the financial responsibility for the return to us.
Refund will be made without undue delay and in any case no later than 14 days from the day we received the item in return. We will use the same means of payment for the refund that you have used for the initial business event, unless you have expressly agreed with us otherwise. For repayment in cases where card payment has not been made - enter your postal giro, bank giro, personal account or bank account number.
Goods that are specially made according to the consumer's instructions are excluded from the right of withdrawal. This applies to e.g. created BannaTrax lists ..
You as a consumer have the right to examine the product to see what its properties and function are. It can e.g. is about removing clips from the packaging to make a sample assembly, but such a sample assembly must not mean that the product is subject to wear.
We consider as an example that you do not need to remove the bundle seal around bundles of bungees to examine them. Should you do so or otherwise use an item in a way that is not necessary to see property & function, we as a seller have the right to a reasonable reduction in value according to law. Depending on the product, the reduction in value can be significant when it is used in practice.
Holdon Systems sells all products with a 2-year warranty in the event of original manufacturing defects, i.e. defects present in the product upon delivery. Manufacturing defects must be found by Holdon Systems, after which the customer receives free repair or a new product. The right to make a complaint does not exist in the event of a handling error, incorrectly set product or errors that occur during or after a change in the product's function and appearance, such as rebuilding, upgrading or other configuration of the product. The customer's invoice or receipt is valid as proof of the time of purchase. Should you receive a defective or incorrectly delivered item, we ask you to contact us via email at firstname.lastname@example.org before sending the item / items back.
SAFETY AND SECURITY
We handle complaints and return matters as soon as possible by e-mail.
We work continuously to ensure that you as a customer receive the best possible service before, during and after your purchase with us.
In this webshop we use encrypted data transfer. Payment and personal information is provided through secure online sites. We have a partnership with Klarna and Paypal to be able to offer you as fast and secure a payment process as possible. All sensitive credit card information you send is immediately encrypted so that no one but you can see the information.